Refund Policy
ACEMAGIC Order Cancellation & Returns Policy
1. Order Cancellation
Within 24 Hours of Purchase
If you wish to cancel an order placed on acemagic.com, contact ACEMAGIC Official Store via email within 24 hours. Please note that cancellations cannot be processed once the order has been shipped. We apologize for any inconvenience.
Before Order Processing
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Order processing begins 48 hours after purchase.
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Orders may be canceled if requested within the stated cancellation window prior to shipment.
2. Return Process
Return Conditions
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Undamaged products may be returned for any reason within 30 days of purchase for a full refund (excludes bulk/enterprise orders, which may be non-refundable).
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Returns must include all accessories and original packaging.
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Buyer covers shipping costs for non-warranty claims.
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Returns failing to meet these conditions may be rejected.
Return Procedure
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Contact ACEMAGIC Support to request a return. Provide:
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Reason for return
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Order confirmation (invoice/screenshot with order number)
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ACEMAGIC will share a return address within 24 business hours.
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Notify ACEMAGIC of shipment with:
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Carrier name
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Tracking number
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Refund Processing Time
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Refunds are issued within 3-5 business days after warehouse receipt.
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Refunds use the original payment method.
3. Exchange Policy
Exchange Conditions
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Items purchased from acemagic.com may be exchanged for products of equal/lower value within 30 days.
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Returns without a Return Authorization Number (RA#) will be rejected.
Exchange Procedure
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Returned items must be:
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Unused/unopened
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In original packaging
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Buyer covers return shipping costs.
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Items used for any period cannot be exchanged.
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Return shipping costs for buyer-initiated exchanges are borne by the customer.
4. Refund Process
Processing Timeline
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Allow 3-5 business days after we receive returns/exchanges.
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Refund methods:
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PayPal: ~48 hours
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Credit Card: 7-14 business days
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Non-Refundable Items
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Lost/stolen products
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Out-of-warranty items
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Non-defective products after 30 days
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Complimentary/free products
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Damage from misuse (e.g., drops, extreme temperatures, water, improper operation)
5. Contact Information
For return address inquiries:
ACEMAGIC Customer Service
support@acemagic.net