ACEMAGIC: Your Stress-Free Shopping Partner

At ACEMAGIC, we are committed to providing you with a smooth and worry-free shopping experience. To this end, we offer worldwide shipping (excluding specific regions) with free shipping on all orders. Additionally, our comprehensive after-sales warranty and return policy ensures your peace of mind throughout the process.

Shopping & Shipping FAQ:

1.What are the order processing and delivery times?

• Mainland USA: Orders are typically delivered within 3-7 business days.
• USA Expedited Service: Orders using this service are expected to arrive within 2-3 business days.
• International Orders: Shipping to other countries/regions generally takes 10-15 business days.
• Pre-sale Items: Shipping dates are determined based on the actual arrival date of the goods at our warehouse.
• Tracking Your Order: Feel free to contact us anytime if you have questions about your order status. You can also track your package in real-time using the provided tracking number on the carrier's website (e.g., FedEx, UPS).
• Holiday Schedule: Our shipping department observes major US federal holidays (such as New Year's Day, Independence Day, Thanksgiving, Christmas, etc.). Orders placed during these periods will typically begin processing on the next business day after the holiday.
• Potential Delays: Please note that delivery times may be extended due to extreme weather, inventory fluctuations, order verification processes, or force majeure events (such as impacts related to Covid-19).

2.Can I change the items or quantities after placing an order?

• Once an order is successfully submitted, it enters our automated processing system and cannot be modified directly to change item details or quantities. If you need to make adjustments, we recommend promptly contacting our customer service to cancel the original order. You can then place a new order on our website for the desired items.

3.Can I change the delivery address after my package has shipped?

• We sincerely apologize, but once a package is in transit with the logistics carrier, we are unable to change the delivery address mid-shipment. Please ensure your shipping address is accurate when placing your order.

4.What should I do if I receive a product different from what I ordered?

• If you receive a product that does not match the model or style you ordered, please contact the ACEMAGIC US After-Sales Team immediately for resolution:
• Phone: (+1) 833-670-1528
• Email: support@acemagic.net

5.How do I handle receiving an incorrect or damaged product?

• Incorrect Product: If the contents of the package do not match your order, please contact us via email (support@acemagic.net) as soon as possible and provide:
• Clear photos of the actual product(s) received.
• A photo of the packing slip included with the shipment (ensure all details are clearly visible).
• A screenshot of your original order confirmation.
• Damaged Product: If an item is damaged, please email clear photos showing the damage to support@acemagic.net within 48 hours of receiving the product. Our after-sales specialists commit to contacting you within 24 hours of receiving your email to resolve the issue.

6.Where do the products ship from?

• To optimize delivery speed, we utilize regional warehouses:
• All orders shipped within the continental USA are dispatched directly from our US-based warehouse.
• Orders shipped to European regions are dispatched from our European warehouse.

7.Do you ship to my location?

• We strive to extend our service to more regions globally; however, we are currently unable to ship to the following locations:
• Guam
• U.S. Virgin Islands
• American Samoa
• Federated States of Micronesia
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• Americas Armed Forces Locations
• Middle Eastern Countries
• Southeast Asian Countries
• We apologize for any inconvenience this may cause and appreciate your understanding. We are continually evaluating the possibility of expanding our shipping coverage in the future.

8.How are shipping charges calculated?

• ACEMAGIC Covers Shipping: You do not need to pay any additional shipping costs. We provide a free shipping service for all successfully placed orders.